Luna Sauna

This Canadian Timber Collection Luna Sauna by Dundalk LeisureCraft is handcrafted from Eastern White Cedar that is lighter in color and has tight knots in the wood. This Luna Sauna kit will seat 2-4 people, comes with solid cedar floor joists, floor and walls, white cedar bevel siding for the sides and is packaged in a ready to assemble kit.

Luna Sauna Assembly
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Sauna Heater Sizing Guidelines

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Luna Sauna Diagram
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Dundalk LeisureCraft products are sizable and require a few additional steps for delivery. Here's the essential shipping information to know before making your purchase.

Dundalk LeisureCraft Responsibilities

1) Building and packing your sauna in a crate
2) Arranging for shipping to your home

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
        - The trucking company is NOT responsible for unloading the sauna
        - The trucking company is NOT going to back their truck into your driveway
        - Most times the trucking company will deliver with an 18 wheel truck
             - Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will be not a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck

       - Crates will vary from 6 feet long to 14 feet long
       - The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck
       - Suggested methods for unloading the truck
             - Use a forklift or other mechanical piece of equipment
                        - 1. When using a forklift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
                             - Renting a tilt tow truck to pick up the sauna from the local terminal  and have it delivered to your home

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.
              - Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged-Possible Hidden Damage.”

If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:

1) Arrange for a piece of equipment to be available to unload the crate
2) Use a trailer and pick up the crate at the delivery terminal
3) Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want the manufacturer to arrange for a tilt tow truck, we will provide this service for an extra cost of $1000.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $350 charge for this service

Storage Charges

After the product has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the product’s cost.

Order Cancelation

1) You will have 24 hours to cancel the order for a $100 cancellation fee.
2) Once your order has been shipped, it cannot be canceled.

Order Change

1) You will have 24 hours to change the order for a $100 change fee. After 24 hours, the order can not be changed.

• Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.

2) Once your order has been shipped, it cannot be edited or changed.
3) After the product has shipped, if you want to change the ship to address, a $350 fee will apply.

Returns

1) Dundalk Leisurecraft’s return policy is: They do not accept returns.

• It is very expensive to return products back across the border.

2) If a product must be returned to the factory, the following will apply:

• 25% Restocking fee.
• You will be responsible for any and all shipping costs to the factory.
• Products must be returned in their original packaging and condition.
• Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.  

The Canadian Timber Collection by Dundalk LeisureCraft Inc. is covered by a three (3) year warranty against defects in materials and workmanship under normal residential use, starting from the date of receipt. This warranty excludes normal wear and tear or damage caused by natural weather conditions. Regular maintenance, such as tightening barrel bands, cleaning, or staining, is not included; please refer to your sauna assembly manual for proper care instructions. Misuse or negligence are not covered, and the manufacturer and retailers are not liable for any injuries or damage caused by the product. This is a parts-only warranty, and any service or labor costs are not included in the 3-year coverage.

Luna Sauna

Installation Video